Return & Refund Policy

At Kayakalp Ashram, we aim to provide clear information regarding our services, bookings, programs, appointments, and applicable charges before a customer makes a payment.

Refund eligibility depends on the type of service, booking, payment, timing of the request, and the specific terms communicated at the time of booking or purchase.

This policy may apply to payments relating to Kayakalp Ashram wellness services, programs, appointments, packages, consultations, bookings, products, or other offerings, where applicable.

Specific services may have separate refund conditions communicated before or during booking.

A refund may be considered where the applicable service terms permit one or where circumstances reasonably justify a refund under the applicable booking or purchase conditions.

Certain payments may be non-refundable where this has been clearly communicated before the transaction or is permitted under applicable law.

This may include services already provided, specifically identified non-refundable bookings, consumed services, certain administrative charges, or other exclusions communicated before purchase.

To request a refund, contact Kayakalp Ashram using the official contact details provided on this website.

Please include:

• Your full name
• Booking or transaction reference, if available
• Date of payment or booking
• Service or program name
• Reason for the refund request
• Relevant supporting information, where applicable

Refund requests may be reviewed based on the applicable booking terms, payment records, cancellation timing, service status, and other relevant circumstances.

Submission of a refund request does not automatically guarantee that a refund will be approved.

Where a refund is approved, it will normally be processed using the original payment method where reasonably possible.

Processing times may depend on the payment gateway, bank, card issuer, or other financial institution involved in the transaction.

Once an eligible refund has been approved, Kayakalp Ashram will initiate the refund within the applicable internal processing period.

Where applicable, a partial refund may be issued after deducting amounts that are non-refundable under the relevant booking or service terms.

If you believe that you have been charged more than once or that an incorrect amount has been charged, please contact us promptly with the relevant transaction information so that we can investigate.

Payments relating to services that have already been fully provided may not be eligible for refund except where required by applicable law or where Kayakalp Ashram has expressly agreed otherwise.

Kayakalp Ashram may consider exceptional refund requests on a case-by-case basis where circumstances reasonably warrant consideration.

Consideration of one exceptional case does not create an obligation to provide the same outcome in another case.

Once a refund has been initiated by Kayakalp Ashram, the final credit to your account may depend on the payment gateway, bank, card issuer, or other financial institution.

Kayakalp Ashram may update this Return & Refund Policy from time to time. The updated version will be published on this page with a revised effective date.