Privacy Policy

This Privacy Policy explains how Kayakalp Ashram ("Kayakalp Ashram", "we", "our", or "us") may collect, use, store, protect, and disclose information when you visit our website, contact us, submit an enquiry, make a booking, make a payment, or otherwise interact with us.

We are committed to handling personal information responsibly and using it for legitimate business, service, communication, security, and legal purposes.

2.1 Information You Provide

Depending on how you interact with Kayakalp Ashram, we may collect:

• Full name
• Phone number
• Email address
• Address or location information provided by you
• Booking and appointment details
• Enquiry and communication details
• Payment and transaction-related information
• Information voluntarily provided through forms, phone calls, WhatsApp, email, or other communication channels

2.2 Health-Related Information

Where relevant to a wellness service or program, you may voluntarily provide health-related or wellness-related information, including information about an existing health concern, allergies, sensitivities, medications, or other circumstances relevant to participation.

2.3 Information Collected Automatically

When you use our website, certain technical information may be collected automatically, including:

• IP address
• Browser and device information
• Operating system
• Pages visited
• Approximate location
• Date and time of visits
• Referring website or source
• Website usage and diagnostic information

We may use your information for purposes including:

• Responding to enquiries and requests.
• Processing bookings, appointments, and service requests.
• Providing information about our services and wellness programs.
• Processing and verifying payments.
• Communicating booking confirmations, reminders, changes, and updates.
• Providing customer support.
• Improving our website, services, and customer experience.
• Maintaining website security and preventing misuse.
• Understanding website traffic and performance.
• Complying with applicable legal and regulatory requirements.
• Sending promotional communications where legally permitted.

Our website may use cookies and similar technologies to remember preferences, improve functionality, understand website traffic, measure performance, and support relevant services.

Some cookies may be provided by third-party services used by the website.

You may manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Payments may be processed through Shopify, payment gateways, banks, or other third-party payment providers.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

Kayakalp Ashram does not intentionally request or store sensitive payment-card credentials beyond what may reasonably be necessary for transaction records and customer service.

We may use trusted third-party providers for services such as website hosting, payment processing, analytics, communication, customer support, booking management, security, and marketing.

Such providers may access information only to the extent reasonably necessary to perform services on our behalf and may operate under their own terms and privacy policies.

Kayakalp Ashram does not sell or rent your personal information as a business practice.

Information may be shared where reasonably necessary with:

• Service providers working on our behalf.
• Payment processors and financial service providers.
• Technology, hosting, and security providers.
• Professional advisors where necessary.
• Government authorities or law-enforcement bodies where legally required.

We may also disclose information where reasonably necessary to protect the rights, safety, property, or security of Kayakalp Ashram, our users, staff, or others.

We take reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no electronic storage system or method of transmission can be guaranteed to be completely secure.

We may retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining records, resolving disputes, preventing fraud, and complying with legal or regulatory obligations.

Subject to applicable law, you may have rights concerning your personal information, which may include requesting access, correction, deletion, restriction, or other applicable forms of privacy control.

You may also request that we stop sending certain promotional communications where applicable.

Where permitted by applicable law, Kayakalp Ashram may send information relating to our services, wellness programs, offers, events, updates, or other communications.

You may opt out of promotional communications by following the unsubscribe instructions included in the relevant communication or by contacting us directly.

Our website is not intended to knowingly collect personal information from children without appropriate authorization where required.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us.

Our website may contain links or integrations to third-party websites, applications, social-media platforms, payment services, or other external services.

These third parties operate under their own privacy policies. Kayakalp Ashram is not responsible for privacy practices outside our reasonable control.

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.

Any updated version will be published on this page together with the revised effective date.

For questions, concerns, or privacy-related requests, please contact Kayakalp Ashram using the details below.